Privacy Policy

Your data, kept simple and clear.

This policy explains what we collect, how we use it, and the choices you have when using LAV.

Last updated: July 3, 2026

1. Information we collect

We may collect information you provide directly, such as your name, email address, phone number, service requests, and messages sent through support channels.

We may also collect limited technical information such as device type, browser, and usage data when you visit our website or use our services.

2. How we use information

We use your information to provide and improve our services, respond to inquiries, confirm bookings, process support requests, and communicate updates related to your account or service.

We may also use information to protect against fraud, maintain platform security, and improve the overall customer experience.

3. Sharing information

We do not sell your personal information. We may share limited information with service providers, technical vendors, or contractors who help us operate the business and deliver support.

We may also disclose information if required by law or to protect our rights, users, or systems.

4. Data retention

We keep personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or necessary for legitimate business reasons.

5. Cookies and analytics

We may use cookies or similar technologies to remember preferences, improve site performance, and understand how visitors use our website.

You can usually control cookies through your browser settings, though some site features may not function properly if cookies are disabled.

6. Your choices

You may request access, correction, or deletion of your personal information where applicable. You may also contact us to update communication preferences or ask questions about how your data is used.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No online system is perfectly secure, so we cannot guarantee absolute security.

8. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@lav.ma or call +212 707 777 721.

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